Refund policy
At Fasheo, customer satisfaction is important to us. If you're not completely happy with your purchase, we're here to help. Please review our return and refund guidelines below.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Include all original tags and packaging
- Not show signs of damage caused after delivery
- We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
To request a return, please contact our customer support team at:
Email: support@fasheo.store
When contacting us, please include your order number and the reason for the return. Once your request is reviewed and approved, we will provide detailed return instructions.
Please note that returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
We carefully inspect orders before shipping, but mistakes can occasionally happen.
If your order arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible after delivery. Include photos of the issue whenever possible so we can quickly evaluate the situation and provide an appropriate solution.
Depending on the circumstances, we may offer a replacement, exchange, or refund.
Exchanges
We accept exchanges for:
- Damaged products
- Defective items
- Incorrect products received
- Incorrect sizes received due to fulfillment errors
To request an exchange, contact us at support@fasheo.store. Our team will guide you through the process.
Return Shipping
If the return is due to our error, such as receiving a damaged, defective, or incorrect item, we will cover the return shipping costs.
For all other approved returns, return shipping costs may be the responsibility of the customer unless otherwise stated.
No Restocking Fees
We do not charge any restocking fees for approved returns.
Refund Process
Once we receive your returned item, our team will inspect it and notify you of the refund status.
If your refund is approved:
The refund will be issued to your original payment method.
Processing typically begins immediately after approval.
Most refunds appear within 5–7 business days, depending on your bank or payment provider.
- Maximum refund time: up to 7 business days after approval
Please note that financial institutions may require additional time to post the refund to your account.
Promotional Discounts
Discount codes and promotional offers must be applied during checkout.
We are unable to provide refunds, credits, or price adjustments for discounts that were not used at the time of purchase.
Non-Returnable Items
For hygiene, safety, or legal reasons, certain items may not be eligible for return. Any such exclusions will be clearly indicated on the product page where applicable.
Contact Information
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Address: 133 Moselle Ave, London, N22 6EU, United Kingdom
Phone: +44 7367 524129
Email: support@fasheo.store
We appreciate your trust in Fasheo and are committed to providing a smooth shopping experience.