FAQ
Welcome to Fasheo! We've gathered answers to the questions our customers ask most often. If you can't find what you're looking for, our support team is always available to assist you.
Where is Fasheo based?
Fasheo is an online store operating from the United Kingdom.
Business Address: 133 Moselle Ave, London, N22 6EU, United Kingdom
Do you offer free shipping?
Yes! We offer free standard shipping on all orders shipped within the United kingdom.
There are no additional shipping fees at checkout.
How long will my order take to arrive?
We aim to deliver your order as quickly as possible.
Processing Time
Orders are typically processed within 1–2 business days (Monday through Friday).
Shipping Time
Once shipped, delivery usually takes 5–7 business days.
Estimated Total Delivery Time
Most customers receive their orders within 6–9 business days.
Please note that delivery times may vary during holidays, peak seasons, or due to carrier delays.
Will I receive an order confirmation?
Absolutely.
After placing your order, you'll receive a confirmation email containing your order details and purchase summary.
If you don't see the email, please check your spam or junk folder.
Can I track my order?
Yes.
Once your order has been shipped, we will send you a tracking number by email so you can follow your package's journey.
Tracking updates generally become available within 24–48 hours after shipment.
How do I check my order status?
You can use the tracking information sent to your email to monitor your shipment.
If you need additional help, contact our support team and provide your order number.
What is your return policy?
We want you to shop with confidence.
Eligible items may be returned within the return period outlined in our Return & Refund Policy. Full details regarding returns, exchanges, refunds, and eligibility can be found on our dedicated Return & Refund Policy page.
How can I request a return?
Starting a return is simple.
Send an email to: support@fasheo.store
Please include:
- Your order number
- The item you wish to return
- The reason for the return
Our team will review your request and provide further instructions.
Can I change or cancel my order?
If you need to update or cancel an order, please contact us as soon as possible after placing it.
While we will do our best to assist, changes cannot be guaranteed once an order has entered processing or has already been shipped.
What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us immediately.
For faster assistance, include:
- Your order number
- Photos of the item
- Photos of the packaging
- A brief description of the issue
We'll work quickly to resolve the problem.
Are all products eligible for returns?
Some products may be marked as Final Sale or may have specific return restrictions.
Any non-returnable items will be clearly identified on the product page before purchase.
Is my payment information secure?
Yes.
We use secure, encrypted payment processing technology to help protect your personal and financial information. We do not store your full payment card details on our servers.
How can I contact customer support?
We're always happy to help.
Contact Information
Address: 133 Moselle Ave, London, N22 6EU, United Kingdom
Phone: +44 7367 524129
Email: support@fasheo.store